Ford completes Ford-certified program for Alghanim Auto aftersales team

Tuesday, January 10, 2017

Ford customers in Kuwait can now visit Alghanim Auto’s certified Ford showroom and service center in the Shuwaikh Industrial Area,, for the purchase and services of any Ford vehicle, safe in the knowledge that the aftersales team are fully qualified and Ford-certified.

Since becoming the only authorized importer by Ford Motor Company for Ford vehicles as well as original Ford and MotorCraft parts in Kuwait, Alghanim Auto has not spared any time in ensuring the right team members are trained and certified by Ford Motor Company in order to deliver a world-class customer sales and service experience to its customers.
Over a very short space of time, close to 100 Alghanim Auto Aftersales team members spent 3,722 man-hours covering in 87 different training modules before becoming fully Ford-certified.

The training, which consisted of classroom, web-based, and shop-floor instruction, ensures that 100 per cent of customer-facing staff are 100 per cent qualified to assist and uphold Ford’s high standards. Those trained include service advisors, parts counter salespeople, warranty administrators, and technicians catering to electrical components, climate control systems, diesel engines diagnostics and repairs, and other categories.

“Kuwait is a very important market for us, and together with our partners Alghanim Auto, we are committed to grow the business and deliver excellent products and customer experiences in Kuwait,” said Chris Noel, Customer Service director of Ford Middle East.

Tim Zimmerman, Vice-President, Alghanim Auto, commented: “Alghanim Auto is determined to provide service excellence to Ford customers, of which continuous training and development of staff plays an important role. Having each member of our aftersales team, from technicians to service advisors, skillfully trained to Ford Motor Company standards is reassuring for our customers and something we take great pride in.”

Ford Middle East reminds Ford and Lincoln customers to get immediate access to original Ford and MotorCraft parts as well as warranty and Extended Service Plan (ESP) contracts, in addition to maintenance and body shop repair services by Ford trained and certified technicians at the dedicated Alghanim Auto Ford service centre in the Shuwaikh Industrial Area, opposite the Classical Car Museum and Sirbb Circuit.

The main service center working hours are 7AM to 7PM from Saturday through Thursday. For added convenience, the Express Service working hours are 7AM to 10PM Saturday through Thursday, and 2PM to 7PM on Friday.


Express your comment on this article

Submit your comments...
     
Disclaimer: The views expressed here are strictly personal and IndiansinKuwait.com does not hold any responsibility on them. We shall endeavour to upload/publish as many of the comments that are submitted as possible within a reasonable span of time, but we do not guarantee that all comments that are submitted will be uploaded/published. Messages that harass, abuse or threaten other members; have obscene, unlawful, defamatory, libellous, hateful, or otherwise objectionable content; or have spam, commercial or advertising content or links are liable to be removed by the editors. We also reserve the right to edit the comments that do get published. Please do not post any private information unless you want it to be available publicly.
Image

Take thoughts outside box

‘’Where are the songs of spring? Ay, where are they?’’ I sighed! When others were busy with Keats,

Image

How to carry out a winning scientific project?

I have been involved in judging scientific projects in schools and colleges for the past three deca

Image

Extraordinary artist of ribbon work – Mrs Poornima

Hand Embroidery is one of the most beautiful artworks. There are variety of Embroideries which uses

Image

Work hard, but enjoy your job – Ravi Varrier spending 40 years in a company!

Spending long working years with a company may not be a big deal if you are a sincere employee. But

Image

Smart Investing - Diversification is the Mantra: Don’t keep all the eggs in one basket

Investment is an activity which everyone should be involved once they start earning. But where to i

Image

They are disconnecting…

“Why do I need to learn about India? After all, I am going to live here—in Kuwait—all my life… I wa

Image

I Learn Anew Every Day - Kevin Mathew

Kevin Mathew was the youngest (and only Indian) TEDx speaker at TEDxAlShuwaikh, Kuwait, on Septembe

Image

Wise Decision by Bhavans Middle East

The Chairman, Bhavans Middle East Mr. N. K Ramachandran Menon, and the Director of Bhavans Middle E

Image

“It was all over in three minutes ...”

She was sobbing inconsolably and words were intermittently coming out… “It was all over in about

Image

“On reaching the pinnacle, I called it a day”

She was all set to occupy the enviable top spot... was being hailed as the rightful heir of the zen

Image

A nostalgic and delicious train journey in Kuwait at Kerala Express Restaurant

A train journey during our annual vacation in India is definitely a nostalgic experience for many o

Image

Mughal Mahal Exotica - An aromatic and exotic twist to Indian food

When it comes to Indian food in Kuwait, no doubt ‘Mughal Mahal’ set an example among the residents

Image

Experience Indian Corner Tandoori Nights at Al Manshar Rotana Hotel

Al Manshar Rotana Hotel at Fahaheel, Kuwait launched an authentic Tandoori Night with an Indian cor

Image

Biryani & Kebabi restaurant opened at Arabia Mall in Egila

Biryani & Kebabi is the newest addition to Al Sabah & Kohli food and beverage brands. Al Sabah & Ko

Image

CRC Chinchinim crowned Champions in IInd Xavierian Boys All-India Football Tournament

A star studded CRC Chinchinim were crowned champions of the second edition All India 7-aside Footba

Image

Goa Maroons, Tuskers share points United Goans beat Indian Strikers

As the temperatures go down in the State of Kuwait, playing conditions are becoming more favourable

Image

Dabhil Cricket Club lifts the Dawood A. Hamid Bebal Memorial Trophy organized by Amar Cricket Club

Dawood A. Hamid Bebal Memorial Trophy, in its 4th season organized by Amar Cricket Club - Kuwait ha

Image

AVC Win; Tuskers, Soccer Kerala Share Points

KIFF league 4th week matches started with AKFC playing against Santos United. Both teams knowi

Image

TransFast Cricket League Season-02 ready to kick off

The Second edition of the TransFast Cricket League is set to kick off on 24th November 2017 at 25 g