Labour Wing of Indian embassy extends help to its distressed nationals

Wednesday, August 9, 2017

Indian Embassy receives complaints on a daily basis from Indian workers in Kuwait on account of ill treatment, excessive working hours, filing of cases on false charges, physical & mental harassment, non-payment of salary, withholding of passport, non-regularization of service/payment of indemnity, denial of leave etc. On receipt of complaints from distressed Indian workers, the Embassy immediately takes up the matter with the Sponsor/employers as well as with the concerned Kuwaiti authorities for early resolution of grievances. While rendering all possible assistance to distressed Indian nationals in Kuwait, the Labour Wing of Embassy extends help in following such cases:-

i) Distressed workers (under Visa-18)
We have been receiving complaints from female workers who had travelled from India on Visa-18 (company visa) for various jobs like sales lady, ladies tailor, hair dresser, beautician etc. Few workers under these categories are engaged as domestic aids and some are facing hardship in getting offered salary and proper treatment. They directly or indirectly approach Embassy for seeking assistance to resolve their grievances and for early repatriation to India.

In these cases (under visa-18) if sponsor /company does not cooperate, workers need to report to ‘Shoon’ (Public Authority of Manpower) as an initial stage of registering their grievance. However, Embassy is addressing such complaints and extends all possible assistance to amicably resolve the disputes in consultation with respective sponsors.

ii) Distressed workers (under Visa-20)
Embassy has stopped (since December 2014) attesting any contract agreements in respect of domestic female workers (housemaids) under Visa-20. Domestic workers (visa 20) come under the purview of the Ministry of Interior while other categories of workers fall within the jurisdiction of the Kuwait Ministry of Social Affairs & Labour. Any Indian domestic sector worker, who contacts the Embassy or about whom the Embassy receives request for help, is being attended promptly by the Labour Wing. Embassy generally handles the ‘run-away cases’ in cooperation with the Kuwaiti sponsors/authorities. In some cases, cooperation from individual sponsor/employer/agency is not available for resolution of problems being faced by domestic workers. Many Indian male workers (visa-20) have been engaged with various categories of employment like driver, house boy, male cook etc in Kuwait. Upon the request from the worker, he is being accommodated in the Embassy’s shelter till the time of repatriation to India, with the support of local authorities and law enforcing agencies. Those domestic female workers (house maids/visa-20) who got foreign employment before Dec 2014 were also provided needful administrative and logistic support till they travel to India safely. Embassy provides financial assistance to the distressed workers for contingency expenditure besides managing travel expenses to the needy & deserving ones on merit.

In absence of valid travel documents, the workers have to wait for completing the formalities related repatriation which may sometimes take months as per the local regulations. Existence of a theft case on the worker further leads to judicial proceeding and worker has to wait considerably more time till the final verdict comes. Most of the complaints being received by the Embassy contain partial/inadequate information which restricts the concerned officials to process the case and help the distressed Indian worker. So it is requested to provide maximum information like passport/residency/telephone number, type of visa, details of the sponsor, etc which enable our officials to address the grievances promptly.

iii) Rescue & Repatriation (Illegal confinement)
At times Embassy receives complaints from Indian workers and their well-wishers regarding destitute status of him/her under confinement with the sponsor/at the work place. Most of these cases are reported without sufficient details regarding the sponsor, location etc. restricts Embassy from taking any prompt action to rescue the worker. Whereas, such complaints with adequate details enable the Embassy to seek immediate intervention of Kuwaiti Ministry of Foreign Affairs and further follow up actions to rescue the distressed worker. Unfortunately, some distressed worker stranded in such environment is not even aware of the location and details of the sponsor and in those cases Embassy officials are restricted to extend needful assistance except advising the distressed worker to urgently reach Embassy by some means.

iv) Wrong employment
Many cases of engaging workers other than the promised job have been noticed in the past. These workers are being exploited at the initial level of their recruitment by unscrupulous agents in India and they are not even aware of any dos and don’ts for those who seek foreign employment. Distressed workers under this category (both visa-18 & 20) are being left with the option to perform the allotted job for their livelihood and to meet family obligations. These workers are even transferred form one sponsor to another without the consent of worker and at some point of their misery, they approach Embassy for repatriation. In most of these cases, a positive response from the sponsor is rare and Embassy extends all assistance for repatriation/deportation with the cooperation of related government agencies.

v) Shelter for Male & Female Domestic Workers
In deserving cases, the workers (under visa 20) are accommodated in the shelter, maintained separately for male & female domestic workers under the supervision of Embassy till the formalities for their repatriation are completed

Express your comment on this article

Posted on Thursday, August 10, 2017

I am a 52 year old mother who is available to do something useful. If I could help such people in any way, kindly let me know. Thanks

Uk Nair
Posted on Wednesday, August 9, 2017

Our Embassy's efforts to support Indian community here is worth appreciating. But it is not effective in many cases. There are some local companies delaying the payment of 'final settlement' for resigned employees waiting to go on exit. Most of them resigned long back due to deteriorating company situation or personal commitments back home but are stuck up here awaiting 'indemnity'. Though Embassy involved, each time company management is giving some lame excuse. For the workers, company is providing accommodation and food; but for senior staffs they have to manage them-self. The 'waiting period' after the notice period is not compensated and their future career options also is at stake! This is
nothing but violation of human rights. While Kuwait government and labor law is supporting the employees, it is unfortunate that some companies are finding loop holes to delay or avoid the payment of 'final settlement'. Hope our Embassy could play some effective role to resolve this issue.

Posted on Tuesday, August 8, 2017

Great Efforts Indian Embassy.

Is there a direct contact number of embassy available for placing a query.

One distressed lady is in search for help.

Appreciate if any one can spare the contact details of embassy. Thanks in advance

Submit your comments...
Disclaimer: The views expressed here are strictly personal and does not hold any responsibility on them. We shall endeavour to upload/publish as many of the comments that are submitted as possible within a reasonable span of time, but we do not guarantee that all comments that are submitted will be uploaded/published. Messages that harass, abuse or threaten other members; have obscene, unlawful, defamatory, libellous, hateful, or otherwise objectionable content; or have spam, commercial or advertising content or links are liable to be removed by the editors. We also reserve the right to edit the comments that do get published. Please do not post any private information unless you want it to be available publicly.

India - Global host of 2018 World Environment Day

India is the global host of 2018 World Environment Day which is taking place on June 5, 2018. The t


Students should proactively indulge in co-curricular activities - Raghavi Vishwanath an alumni of FAIPS Kuwait

When youngsters reach a pinnacle it is always a pleasure to learn more about their lives and how th


A thought for Ramadan

Sunday, the 13th of May, 2018 Festival greetings, Happy Sunday greetings Mother’s Day greetings


Kuwait Cricket - A Sense of accomplishment: Herschelle Gibbs

In the recently concluded ICC World Twenty20 Asia Qualifiers ‘A’ , the Kuwait's national crick


Raindrops - Usual and Unusual Stories of love by Dr. Navniit Gandhi

Dear Readers, Dr Navniit Gandhi has penned a collection of 19 true, usual and a little unusu


Love is in air when he sings, Shahbaz Aman

What could be the appropriate adjective to describe this man; singer; composer; or an unusual embod


Don’t Want a Day… Want a Deal!

I am a Woman and like me, there are countless other women out there who do not want Days to commemo


My heart, my soul and all my sincerity is for this country – Ajiaz Ahmad Sarfaraz

“By serving this great country for more than three decades, I feel that the word ‘great’ fully appl


Teamwork Makes The Dream Work! – Nomaan Sidiq Budroo, Captain of Kuwait U-19 Cricket Team

Kuwait Cricket’s National U 19 team returned home after their best ever performance in the ICC U 19


A Walk in the Garden…

Our garden in Salmiya is an exciting learning-place… Every walk in it, teaches something every time


True sense of Indian luxury at Asha’s Restaurant

Who doesn’t like a luxurious dine out once in a while with families and friends? What if it is coup


Zafran Indian Bistro with innovative Indian Cuisines

Indian Cuisines are packed with interesting ingredients and enticing aromas that make it super deli


New Menu at Zafran Puts Contemporary Spin on the Traditional

Fans of Zafran can rejoice as the popular Indian bistro launches a new menu this week. The front


A nostalgic and delicious train journey in Kuwait at Kerala Express Restaurant

A train journey during our annual vacation in India is definitely a nostalgic experience for many o


22 Yards Cricket Academy Summer Camp For Cricket Coaching

22 Yards Cricket Academy, a professionally run Cricket coaching center having its 16th year of succ


KCWA organized ‘Play on Indoor Sports’

Kuwait Canara Welfare Association (KCWA), for the first time organized an Indoor “Play on Sports” e


Don Bosco Oratory (DBO) Beat Kuwait Independents Hockey (KIH) 1/0 in The First 2018 DBO Hockey Tourunament

Kuwait, Ahmadi – 12 May 2018, in what would one say “breathless showpiece” DBO and KIH. It was anot


Kuwait Cricket set to host ICC World Twenty20 Asia Qualifier ‘A’

Whilst this is not the first International tournament to be hosted in Kuwait, this particular editi


Himanta Biswa Sarma elected BAI President

Assam Health and Education Minister Himanta Biswa Sarma was on Tuesday unanimously elected the Badm