Cadillac Alghanim earns No 1 position in satisfaction score

Wednesday, January 4, 2017

Yusuf A Alghanim & Sons Automotive, the exclusive distributor of Cadillac vehicles in Kuwait, adds another entry to its growing record of achievements by acquiring par excellent customer satisfaction at their service center. The feat underscores Cadillac Alghanim’s commitment to offering the highest quality of service and customer engagement, beginning from offering thorough and detailed reports on required vehicle services to completing maintenance services on time.

The technicians at Cadillac Alghanim owe their recordshattering accolade to the service center’s satisfied customers and promise to exceed their expectations on every visit.

One of the ways that Cadillac Alghanim expresses its appreciation to customers is by offering the best service facility that
exclusively caters to all their needs and desires. Indeed, by elevating its customer relations and car sales and services to new
levels, the Yusuf A Alghanim & Sons Service Facility aims to offer a completely satisfying experience from the moment customers
step in until the day they drive off to a thrilling destination.

Performed by professionally trained service technicians, customers can expect a professional, detailed checkup that includes a thorough inspection on all aspects related to car safety such as wipers, brakes, engine and oil at no additional cost.

Once the checkup has been completed, customers will receive a comprehensive report detailing the condition of the car as well as the required maintenance and pricing that complements the customer-friendly service contracts that offer a variety of flexible payment options and plans as well as plenty of service benefits all year-long.

Bassel Al-Hulail, the service center’s manager,remarked about the company’s vision that has driven the center to excellence in
performance, “We greet each and every customer who enters our service center warmly before we even get to talking about their car
and its needs. The cornerstone of our work is focusing on providing unparalleled service and the utmost to our customers so as to provide them with what they need, want and expect.

After a customer’s car has been serviced, we create a service program that is customized according to the customer’s needs. The service program is developed by our highly skilled team of professionals and experienced technicians that provide high standard and quality results with one main thing in mind: satisfying customer needs and wants that make a Cadillac experience better, safer and more luxurious than ever.

It is worth mentioning that Yusuf Ahmed Alghanim & Sons Automotive is committed to a professional work and ethic standard under the slogan “I Care” that aims to lead a culture of care through four main pillars that are proactive communication, answering every question a customer has, representing the Cadillac brand as a symbol of quality and going beyond customer expectations by providing superior quality. The pillars have been applied to all service center staff members, from employees at the welcome desk to service managers and technicians.

The Yusuf A Alghanim & Sons Service Facility in Shuwaikh is considered the biggest and most advanced automotive service center in the world with 73,000 square meter of built up area servicing 1,000 vehicles every day. Throughout the facility,advanced technology is harnessed to provide customers high-quality and efficient service including a team of highly trained technicians whose goal is to provide necessary advice and support as well as reliable and cost-effective operation of customers’ vehicles.

The facility also includes a state-ofthe-art paint and body shop that provides factory finish gloss of superb quality. Supported by body-and-paint specialists and modern equipment, the shop offers a variety of services that includes paint-less dent removal, custom paint and customization, sunroof installations, upholstery repairs and replacement and many more.

Premium Care Program Yusuf Ahmed Alghanim & Sons Automotive’s showcases the company’s commitment to enhance customers’ unique Cadillac experience by offering customers peace of mind with a comprehensive insurance program. In addition, all Cadillac owners will enjoy service and maintenance for four years or 100,000 km, warranty for 4 years or 100,000 km, 24-hour roadside assistance anywhere in the Middle East for four years (unlimited miles) plus courtesy transportation and a replacement vehicle upon availability.


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