Getting your car repaired

Friday, July 2, 2010

Here’s what you can do to make getting your car repaired easier and maybe even cheaper.
1. Develop a relationship with the repair facility
As a practical matter, it’s easier to deal with people you know and trust, and who know you. Find a good repair facility before you need it. Then, use it for all your car work.
Building a relationship is very important. It’s more important than shopping for price. Have periodic maintenance, such as oil changes, done at the same shop you use for repairs. When you have all your work done at one shop, that shop is familiar with your car’s history and with you-and is better able to serve you. For today's cars however it is advised to go to an authorized service station. An authorized service station need be a dealer, there are loads of them who offer only service and genuine spare parts.
These days , when customers take their car to a repair facility, they usually speak with a service manager rather than with the technician who actually performs the repairs. These days service managers are chosen more for their ability to get along with the customers than for their mechanical knowledge. This can make it easier for customers to deal with a garage. It can also make diagnosis and repair easier because a service writer often is better at eliciting key Information.

2. Describe symptoms, don’t diagnose:
Diagnosis can be complicated. Even with today’s electronic diagnostic equipment, service bulletins on the Internet, and highly trained technicians, tracking down the real cause of a problem, especially an intermittent one, can prove a considerable challenge.
Don’t try to diagnose the problem yourself, instead describe symptoms as completely as you can. If you suspect a problem with your car, take a few notes you can use when you’re talking with the people at the garage.
One old-fashioned diagnostic tool that still works is the test drive with you along to point things out. Whenever possible, take the service writer or technician for a test drive, so he can experience the car’s behavior for himself.

3 . Ask questions: For example:
* How long will the repair take?
* What parts may be replaced? What is their function? Why are they being replaced?
* What caused this problem? How could it be avoided?
* Is there any related work that might be cheaper if it were done at the same time?
Asking questions helps you to gauge the exact damage and to your car and the last question is a potential money saver, is often overlooked. This is because certain assemblies cost much lesser than their independent components. Always ask if there’s anything else related to the specific problem that could be taken care of as preventive.
Two final suggestions. Never go to the service station in a rush miscommunication is much more likely. The problem with your car need to be communicated properly to the technician in order for him to repair the car properly.
More often than not customers whose cars have let them down sometimes come to a repairer angry and upset. This can make communication even more difficult. Treat people nicely.


Express your comment on this article

 
man
Posted on Friday, March 9, 2012

My car Hyundai accent 2007 is making noice after starting only.* How long will the repair take?
What caused this problem?

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stanly
Posted on Saturday, February 25, 2012

Hi Friends, can any body recommend me a good MAZDA -6 car mechanic , around Farwanea.

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RAJINI
Posted on Thursday, August 11, 2011

My car galand -2004.when i increase the speed at 40km speed.my car jarking (suddently increase the speed) then runing at normal speed.

what can i do for this problem?

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pius
Posted on Monday, August 1, 2011

Hi Friends
I have a 2003 MAZDA6,I have come across some problem ,while starting the rpm oscillates ,if you let it run without accelerator [slowly] you will feel jerky,and while overtaking[hi speed],you will feel delay in speed pick up.Request valuable advice.Thanks.

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Inu
Posted on Tuesday, April 19, 2011

hi frnds.... i read ur comments..
1. Dinesh > If the brake pad wear more .. the brake oil level come less.
2 > Ravinder > every 20,000 km need to change only Gear oil only & every 40,000 km need to change gear oil & filter.
3.Iqbal> Try to reprogram ECU(Electronic Control Unit).

saj
Posted on Tuesday, February 22, 2011

check your brake pad first

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Iqbal
Posted on Friday, January 21, 2011

My Toyota RAV4 Jeep gear is started "harsh shifting" problem, according to toyota technical service bulletin, from 2001 to 2003 model RAV4 Jeeps having technical fault in their ECM (Computer) we have to change "upgrated" new ECM (Computer, cost KD.285/- in toyota spare parts store.



Anybody please can provide address who can repair (upgrade) ECM in Kuwait?

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ravinder
Posted on Tuesday, September 28, 2010

my car corolla 2005 model howmany kms i should be change gear oil and filter and give advise where i will change ple.

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Dinesh Kumar Pal
Posted on Thursday, July 8, 2010

What is reason to getting low level of break oil.

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