IndiansinKuwait.com


customer

posted by coolpex on Thursday, June 29, 2017

Hi IIK

I would like to share your experience with coolpex water filter company. I'm one of their customer for more than 5 years. Recently, for the last 1 year, their respond was very poor. I have personally experienced it.

Earlier, they use to call 3-4 times/1-2 days for the periodic filter change and they somehow communicate, follow-up with the customer and do their job/filter change. Nowadays, they call one or two times and that's all.. and now, it became our job to somehow communicate and follow-up if you want to change the filter. I have missed completely one service.

I registered a compliant in their website and there was a call from them asking sorry for the inconveniences. What about other.. how they are with you..?

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