Visa transfer from 22 to 18

Currently, my company is transferring my visa from 22 to 18 and I have been in Kuwait for more than 3 years. My company mandoop gave me some documents which has 1 or 2 official papers and both mine and husbands id documents and informed me to tell my husband to go to Ministry of Interior in Ahmadi and apply for No Objection to transfer the residence. But when he went to Ahmadi Governorates office with the forms prepared by my company Mandoop they first asked for Mandoop and then they told the current forms are wrong and a new application has to be submitted for transfer. When I informed my mandoop about this, he is telling the only husband needs to go for this and he was telling something like "beeber " and only after this step he can transfer my residency to 18.

Does anyone has previous experience in transfering wives visa from 22 to 18 or does anyone know what has to be done, where to go? Can someone please explain the procedure step by step.