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IT Customer Support Executive Female

# 1680951 11/17/2019 9:07:19 AM - 26- Shuwaikh
Ads Details

IT Support Executive (Voice)- Female

Job Location : KUWAIT

Good salary and benefits will be offered

The Role:

• Provide software support for GPS system users over phone and other application users for smooth functioning.

The Profile:

• Coordinate with teams and resolve all complex application and system issues
• Train users to access the company applications
• Administer and resolve applications issues
• Record and manage best practice resolutions for company’s self-service knowledge base
• Inform client functionality requests or software change requests to development team.
• Manage SLA’s as defined by the department

The Essentials:

• Strong working knowledge in IT Customer Service.
• Graduate Degree in computers
• Overall 1-2 years of IT experience in providing software support to end users
• Good knowledge of SQL queries
• Application design life cycle knowledge
• Good communication skills
• Knowledge and API’s would be an added advantage

Interested candidate can apply with your updated resume. To [email protected]

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